As Australia phases out its 3G networks, some imoo users may experience connection issues. This disconnection results from new ACMA regulations effective October 28, 2024, which require carriers to restrict access to devices that cannot support VoLTE 000 emergency calls. Some carriers are banning all devices not included on their whitelist, even though some of these devices may fully support 4G VoLTE and VoLTE emergency calls.

We want to clarify that imoo watches do support 4G VoLTE and VoLTE emergency calls. We are actively working with carries to update their whitelists and will provide further updates as soon as we can. You may also contact your carrier regarding this issue caused by their incomplete whitelist.

In the meantime, you may want to consider using SIMs from different carriers. Please note that SIMs from different brands may share the same network, so be sure to check the underlying network provider before selecting a new SIM.

If you have any questions or need further assistance, please don’t hesitate to reach out to us at support@imoo.com.

Thank you for your understanding and continued support.

Best regards,
imoo Support Team